Terms of service

Last updated: 27 October 2026

Who we are and what these terms cover

Kings Farm Shop is the trading name of Kings Farm Ltd, registered in England and Wales under company number 11250041, VAT number GB194 7910 25. These terms govern use of www.kingsfarmshop.co.uk and online purchases and bookings made through it. Our physical shop is at Nash Lee End, Wendover, Aylesbury HP22 6BH. The website is powered by Shopify, but purchases and bookings are contracts with Kings Farm Ltd, not Shopify. Nothing in these terms removes your statutory consumer rights.

Website information and acceptable use

We endeavour to keep descriptions, prices and availability accurate, but errors can occur. Images are illustrative and fresh products can vary naturally in appearance or weight. You must use the website lawfully and must not interfere with its security, misuse its booking system or reproduce our content without permission. Our website content and branding are owned by us or our licensors.

Orders, payment and availability

Placing an online order or booking is an offer to purchase. A contract is formed when we confirm acceptance, rather than merely acknowledging receipt. Prices are in pounds sterling and include VAT where applicable; any delivery, collection or booking charges will be shown before payment. Seasonal product ranges and availability vary. For products sold by weight, the weight shown when ordering may be an estimate; the actual weight is established when the order is prepared or collected. Any resulting price adjustment will be explained to you, and any additional amount will not be charged without your agreement. We will contact you if an item is unavailable or an obvious pricing error has occurred and offer an appropriate alternative or refund. We will not substitute materially different items without your agreement.

Fresh food, allergens and collection

Meat, deli products and other chilled or perishable foods must be stored and handled in accordance with the information supplied with them. Please contact us about ingredients and allergens before ordering where needed; do not assume that absence of an allergen from a short website description means it is absent from a product. Collection or delivery arrangements and any cut-off times will be displayed during ordering. Risk in goods passes to you when you, or a person you nominate, takes physical possession of them.

Christmas and seasonal orders, and deposits

Seasonal products may occasionally be available to order online. The products offered, prices, ordering arrangements and availability of collection and/or delivery will be stated for each seasonal offering. We do not currently offer routine online grocery shopping.

Dog playground bookings

Dog park bookings are subject to the separate Kings Farm Dog Park Terms of Use at https://kingsfarmshop.co.uk/pages/kings-farm-dog-park-terms-of-use. First-time users must complete an induction session. Bookings are limited to two households, two vehicles and six dogs. Sessions start on the hour and provide 50 minutes of field use with a 10-minute changeover. The lead booker must attend and all users must comply with the published safety, welfare, access and conduct requirements. Nothing in those terms excludes liability that cannot lawfully be excluded.

Cancellations and changes

Different statutory cancellation rules apply to perishable goods, non-perishable goods and dated leisure bookings. The applicable details are set out in our Returns & Refund Policy, which forms part of these terms. Dog playground sessions booked for a specific date and time are generally excluded from the statutory 14-day change-of-mind cancellation right. Under the Dog Park Terms of Use, cancellation must be made at least 24 hours before the booked session to qualify for a refund, subject to a £1.50 administration fee. Rescheduling more than 24 hours in advance is free; cancellations with less than 24 hours’ notice and missed sessions are non-refundable. If Kings Farm cancels a session, a full refund will be issued. These arrangements do not affect statutory rights.

Our responsibilities and liability

We provide services with reasonable care and skill and goods in accordance with your statutory rights. Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any liability which cannot lawfully be excluded. Customers remain responsible for their own dogs and for complying with reasonable safety instructions, but this does not remove our legal responsibilities. We are not responsible for losses caused solely by a customer’s breach of these terms where permitted by law.

Privacy, changes and governing law

Please read our Privacy Policy for information about personal data and cookies. We may revise website terms for future transactions; the terms applicable to an accepted order or booking will not be changed retrospectively without a lawful basis. These terms are governed by the law of England and Wales, without depriving consumers of any mandatory protections or rights to bring proceedings available under applicable law.

Contact and opening hours

Kings Farm Ltd, Nash Lee End, Wendover, Aylesbury HP22 6BH. 
Telephone: 01296 622014.
Email: orders@kingsfarmshop.co.uk.

Registered office: Devonshire House, Manor Way, Borehamwood, Hertfordshire WD6 1QQ.

Shop opening hours: 
Monday 10:00–16:00;
Tuesday–Thursday 08:00–17:00;
Friday 08:00–17:30;
Saturday 08:00–16:00;
Sunday 09:30–13:30.
Holiday hours and dog playground availability may differ.