Privacy policy
Last updated: 27 October 2026
Kings Farm Shop is operated by Kings Farm Ltd (“Kings Farm”, “we”, “us” or “our”). We operate www.kingsfarmshop.co.uk, our farm shop and delicatessen, and our bookable dog playground. This notice explains how we use personal data when you browse our website, contact us, buy or reserve goods, or book a dog playground session. The website is powered by Shopify. Kings Farm Ltd is the controller of personal data processed for our own business purposes.
Information we collect
Depending on your interaction with us, we may collect your name, contact details, billing details, order and booking details (including the number of dogs booked), transaction and refund records, correspondence and complaints, and technical information such as IP address, device information and website activity. Payment providers process payment card information securely; we ordinarily receive transaction confirmations rather than full card details. We may also receive information from Shopify and Hoppy where needed to administer orders and bookings.nd the booking or payment providers used on the website.
Why we use your information and our lawful bases
We use contact, order and booking information to fulfil purchases, arrange collection or delivery where offered, administer dog playground bookings and handle customer enquiries (performance of a contract or steps requested before entering one). We retain relevant financial records and respond to lawful requests (legal obligation). We use necessary security logs, prevent fraud, manage disputes and improve our operations (legitimate interests, balanced against your rights). We send electronic marketing where you have consented or where the applicable UK soft opt-in requirements are met; you can opt out at any time. Where consent is required for optional cookies or advertising technologies, we seek it before using them.
Who receives personal data
We share information as necessary with Shopify, which hosts our website and provides online payment processing, and Hoppy, which administers dog playground bookings. We may also share relevant information with delivery providers where seasonal delivery is offered, IT support, professional advisers and public authorities where required by law. Shopify and Hoppy may use subprocessors or process certain information under their own privacy notices, as applicable.
Cookies and analytics
We use essential cookies needed for website operation, security, shopping baskets and checkout, and non-essential cookies, which may include analytics or advertising technologies. We seek consent before setting non-essential cookies where required by UK law. You can accept or reject these cookies and subsequently change your preferences using the website’s cookie settings.
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International transfers and security
Some suppliers may process data outside the UK. Where UK data protection law requires safeguards, we use an applicable UK adequacy arrangement or appropriate transfer safeguards. We take proportionate technical and organisational measures to protect information, although no online system can be guaranteed entirely secure.
How long we keep information
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including providing bookings and customer service, keeping appropriate business records, and meeting accounting, tax and other legal obligations. We periodically consider whether information is still needed and delete or anonymise it when it is no longer required.
Your rights
Subject to legal conditions and exceptions, you can ask for access to your personal data, correction, erasure, restriction, portability or object to certain processing. You may withdraw consent at any time without affecting earlier lawful processing. You have an absolute right to object to processing for direct marketing. To exercise your rights, contact us using the details below. You may also complain to the Information Commissioner’s Office at https://ico.org.uk/.
Children, updates and contact
Our online checkout and booking arrangements are intended to be used by adults. We do not intentionally request personal data directly from children through these facilities. We may update this notice and will show the revision date on this page.
Contact: Kings Farm Ltd, Nash Lee End, Wendover, Aylesbury HP22 6BH
Telephone: 01296 622014
Email: orders@kingsfarmshop.co.uk.
Registered office: Devonshire House, Manor Way, Borehamwood, Hertfordshire WD6 1QQ.